Quality Strategy and its Impact on Administrative Organizations An Analytical Study of the Opinions of a Sample of Officials of the Divisions and Administrative Units in the Representative Organization of the Ministry of Education in Erbil

Abstract

This study aimed to identify the quality strategy (commitment of senior

management to quality, employee participation) and its impact on

administrative organizations, from the point of view of divisional and unit

officials in the representative organization of the Ministry of Education in

Erbil. A special, precise questionnaire form was used by the researchers to

achieve the objectives of the study. It was distributed to all members of the

sample included in the study, and their number reached (28) division and

unit officials. In order to answer the study’s questions and hypotheses, the

researchers extracted the arithmetic means, standard deviations, and

multiple regression equation by relying on the statistical program (SPSS).

Based on the above, the study found a statistically significant effect at the

significance level (a?0.05) for senior management’s commitment to quality

and employees’ participation in administrative organizations. The study

came out with a number of conclusions, including: that there is a

statistically significant impact of the quality strategy on administrative

organizations at a general rate of (69.6%). The study concluded with a set

of recommendations, the most important of which were: the necessity of

spreading the culture and improving the quality strategy among the

employees of the Ministry of Education Representative Organization in

Erbil and introducing them to its foundations and principles and its effects

on developing administrative organizations and its importance in achieving

the organization’s goals.