The Role of Soft Skills in High Performance Organizations: An Exploratory Study of the Opinions of a Sample of Employees in Tourism Companies

Abstract

The aim of the research is to determine the correlation and influence relationships between the independent variable (soft skills) and its dimensions represented by (communication, cooperation and teamwork, crisis management, initiative, time management) in the dependent variable (high performance organizations) and its dimensions represented by (leadership, strategy, (Individuals and roles, the external environment). The research relied on the analytical descriptive approach in analyzing the data, and the questionnaire form was used as a main tool for the study in data collection, and (40) forms were distributed to workers in tourism companies in 35 forms were retrieved, and after examining the forms it was found that 4 Forms not valid for analysis, and the number of valid forms for analysis became 31. The study reached a number of conclusions, the most important of which are the varying values ??of the correlation coefficient between each dimension of the dimensions of high performance organizations and between soft skills, as we find that the dimension (strategy) has obtained the highest value of the correlation coefficient with soft tasks compared to other dimensions (leadership, individuals and roles). The study concluded its endeavor with a number of proposals, the most important of which are: working on continuous training for workers to deepen their awareness of the importance of soft skills to reach the organization with high performance and conducting more studies to serve Iraqi organizations, and the researchers used the statistical program (SPSS.V24) to analyze data and draw conclusions.